Soundcast

Received my Outcast about two weeks ago, and after just two or three sessions (just listening to music on the deck, nothing excessive) it appears that all the buttons on the button panel have ceased functioning. Specifically, the ON button does not respond and does not turn the unit on; as a test, the downfiring light does not come on. Obviously I can't check the Play etc buttons as the unit will not power on.

The problem exists whether the unit is connected to mains power or running from the battery. When plugged into mains, the battery light illuminates briefly -- unit must be getting power, but I assume the battery is full.

Obviously, after only two or three uses, this is pretty disappointing and will be seeking a refund or replacement from my retailer.

Hi Omar,

I have supplied the serial number to my retailer, as he has requested. It seems there was a 'bad batch' of Soundcasts that had faulty touchpads there were distributed to Australia, New Zealand and the Middle East.

While I understand that mistakes are made on the production floor, the attitude I seem to be getting is, The Customer can wait while we sort out our easiest way out of this mess.

I think that's an appalling customer relations tactic, to be frank. I waited six weeks for delivery of my Outcast, used it three times -- THREE -- and all I am hearing is that I have to wait until Soundcast makes up its mind what it wants to do. I've spent $1200 and effectively have nothing to show for it.

Thanks Omar, I have sent you an email.